30-Day Money-Back Guarantee

At Orange Security, we are committed to providing you with high-quality products that you’ll love and trust. We stand by the craftsmanship and functionality of our products, which is why we offer a 30-Day Money-Back Guarantee to ensure your complete satisfaction with your purchase.

How It Works:

If for any reason you’re not 100% satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund, no questions asked. We want you to shop with confidence, knowing that if the product doesn’t meet your expectations, we’ve got you covered.

Eligibility for Returns:

To qualify for our 30-Day Money-Back Guarantee, the following conditions apply:

1. Product Condition: The item must be returned in its original condition with all packaging, accessories, and documentation.
2. Proof of Purchase: Please provide the original receipt or proof of purchase when initiating a return.
3. Return Period: The return request must be made within 30 days of the delivery date.

How to Request a Return:

1. Contact Us: Reach out to our customer service team via email to initiate the return process. info@orange-sec.com
2. Return Authorisation: You will receive an email with return authorisation along with instructions on how to send back the product.
3. Return Shipping: Once the return is authorised, please send the item back in its original packaging. Return shipping costs may be applicable unless the product is faulty or damaged upon arrival.
4. Refund Process: Once we receive and inspect the item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.

Exclusions:

• Products that have been heavily used, damaged, or modified.
• Items returned without all original accessories, manuals, and packaging.
• Any return request made after the 30-day period from delivery date.

Our Commitment:

Your satisfaction is our priority. We believe in offering products that you can rely on, and if for any reason they don’t meet your expectations, we’re here to make it right. Our hassle-free 30-Day Money-Back Guarantee is our promise to ensure that your shopping experience with us is stress-free and enjoyable.

If you have any questions or concerns about our return policy, don’t hesitate to reach out to our Customer Support Team at info@orange-sec.com.

Your satisfaction is our top priority! Shop confidently with Orange Security today.